Terms of Service

Who you are agreeing with

agenttrove.ai is operated by EXCENT RIT SERVICES LTD, a private limited company registered in England and Wales under company number 06455789, with its registered office at 20-22 Wenlock Road, London N1 7GU, United Kingdom. VAT number GB 926108729. In these terms, "we" and "us" mean that company, and "you" means the person or organisation using the service.

These terms cover the product and the website together. By creating an account, buying tokens, or using the service, you agree to them.

What the service is

agenttrove.ai houses agents inside websites. You point it at a site you own, it reads what you have published there, and it publishes an agent that answers from that material and shows the page each answer came from. The service provides the surrounding parts that agent needs — documents, memory, tools, events and access control.

Agents generate their responses using AI models operated by third parties. We route your requests to those models and return what they produce.

Your account

You must be at least 18 years old and able to enter a contract. If you are using the service for an organisation, you confirm you are authorised to accept these terms on its behalf.

You are responsible for what happens under your account, including keeping your sign-in secure and controlling who you give access to. Tell us promptly if you think someone else has got in.

One person or organisation, one account, unless we agree otherwise. Do not create accounts to work around a limit, a suspension or a price.

Acceptable use

Do not use the service to break the law, to infringe someone else's rights, or to harm people. That includes publishing an agent that impersonates a real person or organisation without authority, that produces material sexualising children, that harasses or defames, or that is designed to defraud.

Do not attempt to break the platform: no probing other customers' data, no circumventing access controls or usage limits, no scraping at a rate that degrades the service for others, and no reselling access as though it were your own infrastructure without an agreement with us.

You are responsible for the content you upload and for what the agents you publish say to the people who use them. If you publish an agent to the public, you are the one those people are dealing with.

Tokens, payment and tax

The service is paid for with prepaid tokens. You buy a balance up front, your agents spend it as they work, and when the balance is exhausted the service stops until you top it up. There is no subscription and no recurring charge.

Prices are as shown on our pricing page at the time you buy. Payment is taken in GBP; prices displayed in other currencies are a rounded guide, and the amount your bank converts may differ. Prices include VAT where it applies, and we will issue a VAT invoice.

Tokens do not expire and there is no monthly reset. A balance stays available until you spend it. Tokens have no cash value outside the service, cannot be transferred between accounts, and cannot be exchanged for money except as set out in our refund policy. Closing an account ends access to any balance remaining in it.

Different AI models consume tokens at different rates, and the rate for each is published on the pricing page. We may change prices and rates, but a change never applies to tokens you have already bought.

Refunds and cancellation

Tokens are digital content supplied as soon as your payment settles, so purchases are final and we do not refund a change of mind. If you are a consumer, your statutory rights — including the 14-day cancellation right for distance contracts — are unaffected, and we honour them where they apply.

The full position, including how to raise a request, is in our refund and cancellation policy, which forms part of these terms. There is no subscription to cancel; if you want to stop, stop. To close an account and delete your data, write to [email protected].

Your content, and who owns what

You keep ownership of everything you upload and everything your agents produce for you. We do not claim rights in it.

You give us the permission we need to run the service: to store your content, to process it, and to send it to the AI model providers and other processors listed in our privacy notice, so that your agents can work. That permission exists only to operate the service for you and ends when you delete the content or close your account.

We do not use your content to train AI models.

We own the platform itself — the software, the design and the brand. These terms do not give you rights in any of it beyond using the service.

What AI output is, and is not

AI models produce text that is plausible, not text that is verified. Output can be wrong, out of date, or confidently mistaken, and the same question can produce different answers. This is a property of the technology and not a defect we can remove.

You must not rely on agent output as legal, medical, financial or other professional advice, and you should check anything that matters before acting on it. If you publish an agent that gives people answers, deciding what it is safe for that agent to say is your responsibility, and the grounding and refusal controls we provide are there for you to use.

Availability and changes

We aim to keep the service running and available, but we do not promise uninterrupted service. It may be unavailable for maintenance, or because a third party we depend on is unavailable.

We develop the product continuously, so features change, and occasionally one is withdrawn. Where a change materially reduces what you can do, we will give reasonable notice.

We may change these terms. If a change materially affects your rights we will tell you before it takes effect, and continuing to use the service after that means you accept it. If you do not, you can stop using the service.

Suspension and termination

You may stop using the service at any time, and ask us to close your account and delete your data.

We may suspend or close an account that breaks these terms, that puts the platform or other customers at risk, or where we are required to by law. Except where the problem is serious or urgent, we will tell you what is wrong and give you a chance to put it right first.

If we close your account for a breach, any remaining token balance is forfeit. If we close it for any other reason, or withdraw the service, we will refund the unspent balance.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights.

Otherwise, and to the extent the law allows: we are not liable for loss of profit, loss of business, loss of anticipated savings, or for indirect or consequential loss; and our total liability arising out of the service in any twelve-month period is limited to the amount you paid us in that period.

We are not liable for what an agent you built and published says to someone, or for a decision anybody takes on the strength of AI output.

Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in your own jurisdiction, and you keep the protection of any mandatory consumer law that applies where you live.

Getting in touch

Write to [email protected], or by post to EXCENT RIT SERVICES LTD at the registered office above. Billing questions go to [email protected].